Information we collect
We collect only the information we need to reply to you and prepare your diagnostic. Depending on the case:
- Identification and contact details: name, email, phone;
- Building information: address, property type, number of doors;
- Communications: the message you send us, where applicable.
We collect nothing beyond what is necessary, and the form asks for no sensitive information.
Why we collect it
This information is used solely to contact you, assess your building and prepare your diagnostic. We do not use it for any other purpose without your consent.
Consent
By submitting the form and checking the consent box, you authorize Casaforta to collect and use this information for the purposes described here. You may withdraw your consent at any time, without retroactive effect.
Service providers we use
To run this site and respond to you, we rely on third-party providers that may process certain data on our behalf:
- Netlify — website hosting;
- Formspree — delivery of the requests sent through the form;
- Google Analytics 4 — audience measurement (pages viewed, interactions, language, approximate region), enabled only with your consent;
- Google Search Console and Bing Webmaster Tools — indexing and search-engine performance.
Each applies its own information-protection practices. We do not sell your information and enable no advertising features.
Hosting and processing outside Québec
Some of these providers may host or process information outside Québec, including in the United States. By submitting the form, you understand that your information may be processed outside Québec by these providers, solely for the purposes described in this policy.
Sharing
We never sell your personal information. We may disclose necessary information to professionals, agents or service providers whose involvement is required to provide the requested services, in accordance with the purposes identified at collection and applicable requirements. We obtain consent where required; when disclosure without consent is permitted to carry out a mandate or service contract, it is governed by a written agreement and limited to the information necessary.
Cookies and consent
Amendment notice — August 2026: added analytics consent controls (off by default) and a persistent “Privacy settings” control at the foot of every page. Consent duration: your choice is kept for at most 12 months and then requested again; analytics stays off in the meantime.
We use two categories only.
Necessary — always active. Used to remember your privacy choice in your browser. The site remains usable if this storage is unavailable. That choice is stored in your browser, first-party, in a form that does not identify you: a version, the state of each category, and the date of your decision. No tracking.
Analytics — off by default. Audience measurement using Google Analytics 4: pages viewed, button and pillar clicks, language chosen, approximate region. CASAFORTA does not intentionally transmit the contents entered in form fields to Google Analytics. With analytics consent, CASAFORTA may measure form interaction and successful submission as conversion events.
Nothing is activated before your consent. Until you accept analytics, no Google script is loaded, no request is sent to Google, no measurement cookie is set and no event is queued. Refusing is a complete choice: the site remains fully usable and no measurement information is transmitted.
You can change your mind at any time through the “Privacy settings” link at the foot of every page. Withdrawal stops measurement immediately, deletes the applicable Google Analytics cookies and prevents the tool from loading again. If we add a purpose or a category, the record version is incremented and you are asked again; analytics stays off in the meantime.
Google may process this information outside Québec; see “Hosting and processing outside Québec”. You may also install the Google Analytics opt-out add-on, but it is not necessary: refusing on this site is enough.
Retention
We keep your information only for as long as necessary for the intended purposes — to reply to you, prepare your diagnostic and follow up — then destroy or anonymize it securely.
Security
We take reasonable measures to protect your information: access limited to those who need it, encrypted connections (HTTPS) on the site, and recognized providers. No system is infallible, but we work to reduce the risk of loss or unauthorized access.
Your rights
Regarding the information we hold about you, you may access it, have it corrected, request its deletion and withdraw your consent. To exercise these rights, write to the person responsible below; we reply within the timeframes set by law.
Person responsible for the protection of personal information
A person responsible for the protection of personal information oversees our practices. You can reach them at: vie.privee@casaforta.ca.
Filing a complaint
For any question or concern, first contact our person responsible for the protection of personal information. If our response does not satisfy you, you may contact the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).
Changes
We may update this policy. The version in force is the one published on this page; the last-updated date appears at the top.