Who complete management is for
Casaforta complete management is built for owners who want professional operations and active protection of value: private owners of income properties, families holding one or several buildings, mixed-use and multi-residential properties, and owners who have had enough of "management" that amounts to collecting rent. If your building is an asset — not just an address — this mandate was designed for you.
How the mandate starts
No mandate starts blind. The sequence is always the same: the Owner Clarity Diagnostic™ reads the building and the file as they are; the proposal defines scope, inclusions, authorization thresholds and limits — in writing; records reconstruction gathers leases, contracts, warranties, history and photos into the Building Passport™; then the monthly routine takes over. You know what is covered before you sign, not after.
The monthly cycle, month after month
Every month of the mandate follows the same discipline: tenant administration (communications, notices, lease and payment follow-up); intake and triage of maintenance requests; vendor coordination and follow-through to closure; documented visits and checks with time-stamped photos; owner approvals recorded in the decision register; monitoring of the mandate's obligations and deadlines; and the monthly report — what happened, what was decided, what is coming, with the evidence attached.
Initial preparation or a major update of the Building Health Score™ and 25-Year Capital Plan™ is included only where expressly stated in the proposal. Otherwise, it is separately scoped. The monthly mandate can then maintain the information and follow approved actions arising from those deliverables.
The mandate's boundaries: five categories, no grey zone
This page presents the service model. The signed proposal and mandate define the exact scope, authorization levels, exclusions and responsibilities of each party and prevail if there is any difference.
Every service, expense and decision within the agreed mandate is assigned to one of the five categories below.
1. Included in the monthly mandate
Day-to-day operations: a single point of contact; tenant administration; maintenance intake; vendor coordination; documented visits; upkeep of the Building Passport™; the monthly report; monitoring of the mandate's known obligations.
2. Owner-funded expenses within an authorized threshold
Minor repairs and routine upkeep, up to the mandate's written threshold. Casaforta may authorize, coordinate and document interventions within the mandate's written limit; the expenses remain the owner's. Beyond the threshold: nothing is committed without your written approval — and every approval is recorded.
3. Separately quoted
Events, not routine: administrative coordination of lease-up — where brokerage activities are required, they are performed by a properly licensed broker or agency; water-infiltration or claim documentation; administrative tracking of projects and major work under the owner's direction (construction contracts and work execution remain directly between the owner and appropriately licensed contractors); administrative coordination of Bill 16 deliverables; exceptional files. Every separately billed assignment is scoped and approved in writing before Casaforta begins it, except for measures expressly authorized under the mandate's emergency protocol.
4. Contracted and paid directly by the owner
Construction and renovation work is contracted directly between you and a contractor holding a valid RBQ licence; professional fees (engineer, technologist, appraiser, accountant, legal counsel) are paid to them directly; insurance, taxes and utilities stay in your name. Casaforta receives no vendor commission or referral compensation in connection with your mandate.
5. Performed and signed by authorized professionals
The official documents required by Bill 16 are prepared and signed by qualified professionals, independent where the regulation requires it; engineering studies, claims adjustment, brokerage and legal advice likewise belong to authorized professionals. Casaforta provides administrative coordination, documents the file and keeps you in control — without ever signing in their place or compromising their independence.
What makes this management different
The building is read before it is run — condition first, impressions never. The Building Passport™ gives your asset a memory. The Building Health Score™ turns condition into a clear reading — an expert reading based on observation, not an engineering opinion. Every decision is recorded: who decided what, when, on what evidence. Every intervention leaves time-stamped photos. No vendor commission or referral compensation in connection with your mandate. And reports and administrative communications are provided in French or English according to the mandate's needs — legal documents, in the form and language required by law.